Funds held or frozen
Review what may have triggered the hold and what the processor may need before releasing funds.
Best fit
Use this when there is already pressure on the account.
Merchant Rescue is for situations where waiting, guessing, or relying only on a sales rep can make the problem worse.
Account review or reserve demand
Read the processor communication, account history, website, and statement signals together.
Shutdown or restriction
Identify the likely risk concerns and what can still be clarified, corrected, or prepared.
Declined application
Review what may have made the file hard to approve and what should be cleaned up before the next submission.
What is reviewed
The diagnosis looks at the merchant file the way payment teams evaluate risk.
- Processor notices, emails, reserve notices, and account-review requests
- Website, checkout, refund policy, support visibility, claims, and billing disclosures
- Available merchant statements and MID health signals
- Approval trends, refund activity, chargeback indicators, and fee movement
- Business model, sales channel, fulfillment, customer experience, and payment setup
The goal is not to write a generic appeal letter. The goal is to understand what probably triggered the issue and what should be fixed, clarified, or prepared next.
What you receive
A plain-English diagnosis and next-step plan.
Merchant Rescue Diagnosis
$495 fixed-scope review
Includes the full Merchant Health Check, plus a written diagnosis of the likely issue, risk signals, and practical next steps.
- Merchant Health Check
- Processor notice and communication review
- Website check
- Underwriting risk review
- Likely trigger analysis and next steps
Start with triage
Bring the processor notice, recent statements, and account context.
OmmPay will first confirm whether the issue is a fit for Merchant Rescue before starting paid review work.